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57bat is committed to handling your information with care. This page explains what data we collect when you register, transact or contact support — and what choices you have over that information, subject to your local law and eligible region.
When you open an account with us, we collect the information you provide directly: your name, contact details and the credentials you set during registration. When you add a payment method — such as Nagad, Upay or Bank Transfer — we record the transaction reference and method type so your wallet history stays accurate and retrievable from your account page. We do not store full payment credentials on our servers; transaction identifiers are kept only long enough to resolve disputes or meet our operational obligations. Beyond registration and payment records, we collect standard session data — device type, browser, and interaction logs — to keep the platform working correctly on mobile and desktop. This data is not sold to third parties. We may share minimal information with payment processors or identity verification services only where required to complete a transaction or comply with applicable legal obligations. Your account data remains associated with your registered profile. You can request a record of what we hold, ask us to correct inaccuracies, or raise a question through the support routes published on this site. Availability of certain account features depends on your local law and eligible region.
This policy applies to information collected through your 57bat account, including registration fields, session activity and payment method records. It does not extend to third-party services you reach through links on our platform, nor to any independent provider or processor operating under their own terms. Understanding the boundary helps you know exactly where our obligations begin and end.
All data you submit when creating or updating your 57bat account falls within this policy. That includes login credentials, contact details and any identity fields shown during the account verification flow.
Records generated when you use Nagad, Upay or Bank Transfer through your account wallet are covered here. We retain transaction references and method type; we do not hold your full wallet credentials.
Cookies and session logs generated while you browse the 57bat lobby, whether on mobile or desktop, are within scope. These help us keep the site functioning correctly and do not identify you beyond your session.
Any service you reach by leaving 57bat — external payment processors, linked pages or independent providers — operates under its own privacy terms. We cannot speak to how they handle your data once you leave our platform.
Your account gives you real, actionable choices over the data we hold. You can review the personal details currently saved to your profile by opening the account settings page after logging in — your registered name, contact number and linked payment methods are visible there. If something looks wrong, you can submit a correction request through the support route shown on the contact page; our team will review and update the record where the change is verifiable. If you want to know exactly what data we hold about you, send a written request through the published support channel. We will acknowledge it and respond within the timeframe required under applicable obligations, which may vary depending on your local law and eligible region. If your query relates to a specific Nagad, Upay or Bank Transfer transaction, include the reference number from your wallet history so we can locate the record quickly. Closing your account does not automatically erase all data; some records are retained for the period required by our operational and legal obligations.
Log in and open account settings to see the personal details and payment methods currently saved to your profile. This is your first reference point before raising any data question.
If a name, contact number or address on your account is incorrect, contact support with the right information. We will update it once the change can be verified against your account.
Send a written request through the published support channel if you want a summary of the data we hold. Include your registered account identifier and, where relevant, a transaction reference.
Any question about how this policy applies to your account — including retention periods or sharing practices — can be directed to the support contact published on the site. We will respond in line with applicable obligations.
If you have a question specifically about privacy, data handling or your account records, use the routes published on the 57bat site. Do not share sensitive account details in any channel that is not verified — always use the routes shown in your signed-in account area or on the published contact page.
Open the chat widget visible on the 57bat site when you are logged in. This is the quickest route for account-level privacy queries, including correction requests and data questions.
Send a written data or privacy request to the support email address published on our contact page. Include your account identifier and a clear description of your query for a faster response.
The help section of the 57bat site contains published information on account management and data queries. Check there first — many policy questions are already answered without needing to open a support ticket.
We apply standard security practices to protect the account data held on our platform. Access to your records is restricted to the personnel and systems that need it to operate your account, process a payment through Nagad, Upay or Bank Transfer, or respond to a support request. Here is how each area works in practice.
We use cookies to keep your session active and track which pages you have visited in the lobby. You can manage cookie preferences through your browser settings. Disabling cookies may affect how some parts of the site work on your device.
Account and transaction records are retained for as long as operationally necessary and as required under applicable obligations. The retention period may differ depending on the record type and your eligible region under local law.
Your login credentials are stored in a protected form. We do not display your full password to support staff. If you suspect unauthorised access, change your password immediately from the account settings page and contact support.
To update, correct or query any data we hold, use the published support channel. Provide your account identifier and, for payment-related records, the relevant Nagad, Upay or Bank Transfer reference shown in your wallet history.
These answers cover the questions we hear most often about how your data is handled, what rights you hold and how to act on them. If your question is not here, use the support contact routes listed on this page.
We collect the name, contact details and credentials you enter during registration. If you complete identity verification, those records are also held. We collect only what is needed to operate your account and meet applicable obligations in your eligible region.
We record the transaction reference and payment method type when you use Nagad, Upay or Bank Transfer. We do not store your full wallet credentials or mobile banking PIN. Payment processing uses references only, and those are kept for dispute resolution purposes.
Log in and open account settings to review your saved details. For a fuller summary of records we hold, send a written request through the published support channel with your account identifier. We will respond in line with applicable obligations and your local law.
Yes. Contact support through the live chat or email route published on the site. Explain what needs to be corrected and provide any supporting detail. We will update the record once we can verify the change against your registered account.
We share data only where required to process a payment or meet a legal obligation — for example, with a payment processor handling a Nagad or Bank Transfer transaction. We do not sell your personal data. Third-party services you reach by leaving our platform operate under their own terms.
Closing your account does not immediately erase all records. Some transaction and account data is retained for the period required by our operational and legal obligations. The exact retention period may vary depending on the record type and your eligible region under local law.